In order to develop a successful business plan, entrepreneurs need to understand who their target customer is and what products and services these consumers will purchase and for how much. Unfortunately, in many cases, this information is difficult, if not impossible, to obtain.
A basic element of Economic Gardening is providing information to entrepreneurs that will allow them to better understand the markets that are available to them. For instance, in Downtown Rockford – who comprises the current target customer?
- Who lives downtown?
- Who works downtown?
- How much is their average household income?
- What is there educational level?
- What types of business products and services are they currently using?
- What other types of business products and services would they buy downtown if they were available?
Understanding the existing consumer base within a geographic location; or a business’s “target customer” is crucial to the success of a company. If there is no market, than to whom will you sell your product or service? If you cannot sell your product or service, how will your business survive?
It is possible to “draw” your market or target customer “to you”. This is what is called a destination; however, it is very difficult to stand-alone in a distressed area such as downtown Rockford. Foot traffic is desirable. Many businesses (see previous blog) have taken advantage of the foot traffic from the Rockford City Market on Friday afternoons. Others take advantage of the foot traffic on Block 5 of East State Street that draws customers with its cluster of shops and high-end restaurants. But unfortunately, we have little data regarding these current and/or potential consumers.
This does not only apply to Downtown Rockford, of course, regardless of where a business is to be located the entrepreneur must understand the buying habits of their target customers. But how does the business owner begin to collect this data if it is not readily available.
Generally, surveys are the best way to obtain information regarding a specific location. Census data is too generalized (i.e. for the entire City). I do not recommend that clients ask their close associates what they think of their business concept. Generally people are too courteous to give new business owners a honest response. Many people have started businesses where friends and relatives have encouraged them, only to find that no one really wants to buy their product or service.
As I mentioned, it is possible although difficult to draw or attract a new market to an area with a destination business. What is more feasible is to see if there are sufficient consumers within a .5 to 2 mile radius of a potential location to at least sustain the business. Again, complementary businesses as neighbors that have similar customer bases would be advantageous to the new business start-up.
Last fall, I worked on a project with the Rockford City Market committee to develop a survey for their customers to determine the specific demographics being served, as well as, identifying potential new vendors that the current customer base would like to see added to the Market. A similar survey might work for you. For those who are not familiar with the survey process I would recommend discussing this with your business advisor or an SBDC counselor.
More to follow…